Shipping policy
Shipping Policy – Steamvo
At Steamvo, we aim to deliver your order quickly and reliably. All orders are processed with care to ensure a smooth and transparent delivery experience.
Processing Time
Orders are typically processed within 1–2 business days.
If an item is temporarily out of stock and must be reordered from our supplier, the processing time may extend to 5–7 business days.
Orders cannot be modified once processing has begun.
Shipping occurs on business days (Monday to Friday). Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times
Estimated delivery times once your order has been dispatched:
Switzerland: 6–8 business days
Europe: 6–10 business days
Worldwide: 7–14 business days
If the item is being restocked, delivery may take up to 10–15 business days in total, including processing time.
Please note: Delivery times are estimates and may be affected by customs inspections, local postal services, weather conditions, or seasonal delays.
Tracking Information
All shipments include a tracking number.
You will receive a Shipping Confirmation email as soon as your order has been dispatched.
Tracking information may take a few days to update in the carrier’s system.
Duties, Taxes and Customs
International shipments may be subject to import duties, taxes or customs fees, depending on the destination country.
These charges are the responsibility of the customer.
If a package is refused and returned due to unpaid customs fees, the customer is responsible for any additional return costs.
Lost, Stolen or Damaged Packages
Steamvo is not responsible for packages that are lost, stolen, or marked as delivered by the carrier.
If your tracking information shows delivery but you did not receive your package, please contact your local courier and initiate a claim.
Wrong Address Disclaimer
Please make sure that your shipping address is correct before placing your order.
Once an order has been processed, we are unable to change the address.
Feedback and Support
We continually aim to improve our service.
If you have any questions, concerns or feedback, please contact us at: