Refund policy

Refund Policy – Steamvo

At Steamvo, we want you to shop with confidence. If your product does not meet your expectations, you may return it within the defined return period.

Return Conditions

Steamvo accepts returns for items purchased through our online store within 7 days of delivery, provided that:

  • The product shows no visible signs of use or damage

  • All original accessories and packaging are included

  • The item is in resellable condition

After 7 days, returns or exchanges are no longer possible.

Not eligible for return:

  • Used or damaged products

  • Missing accessories or packaging

  • Hygiene-related items that have been opened

  • Products damaged through misuse or improper handling

A receipt or proof of purchase (order confirmation with order number) is required for all returns.

To initiate a return, please contact us at:
info.steamvo@proton.me

Exchanges

If you wish to exchange your item for another product, contact us at:
info.steamvo@proton.me

We will guide you through the exchange process.

Return Shipping

Customers are responsible for their own return shipping costs.
For items over CHF 75, we recommend using a trackable shipping service or purchasing shipping insurance.

We cannot guarantee receipt of returned items without tracking.

Refunds

Once your returned item is received and inspected, you will receive an email notification regarding the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method.
Please allow 2–3 business days for the refund to appear, depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after the expected timeframe:

  1. Check your bank account or payment provider

  2. Contact your payment service (for example, your card issuer)

  3. If the issue persists, contact us at:
    info.steamvo@proton.me

We will investigate further.

Damaged or Defective Items

If you receive a damaged or defective product, notify us within 48 hours of delivery at:
info.steamvo@proton.me

Claims will be reviewed based on the carrier’s tracking timestamps and delivery confirmation.
Requests submitted after 48 hours may not be eligible.

Feedback

We value your feedback and continually strive to improve.
For questions, concerns, or suggestions, contact us at:
info.steamvo@proton.me